Question 1

I have a few general questions, where can I contact you?

Accepted Answer

You can email us at info@designr.cc. 
We're also on Instagram and you can always send us a direct message there!

Click here to follow us on Instagram!

Question 2

Where are you located for pick-up?

Accepted Answer

Our shop is home-based small business and we offer local pick-up within Brampton, Ontario.

The full pick-up address will be provided via email when your order is ready.

Question 3

Do you offer delivery?

Accepted Answer

Due to the oversized nature of RECEPTION signs, we offer Delivery and Set-Up at an additional cost. Please select the Delivery and Set-Up add-on to have your sign delivered to your event space.

Venues / Event Spaces & Banquet halls within Brampton, Vaughan, and Mississauga

Question 4

Do you offer shipping?

Accepted Answer

SHIPPING OPTIONS FOR CANADA HAVE BEEN MOMENTARILY PAUSE- Sorry for the inconvenience!

Yes, we offer Canada-wide shipping via Canada Post. The shipping option can be selected during check-out for an additional cost.

Shipping costs vary depending on location and product weight. Please enter your full address and select the shipping method during check-out to determine the correct cost.

As we ship via Canada Post, it can take up to 2 weeks to receive your product Canada-Wide. Our shop will provide you with a full tracking number so that you can track your order as soon as it is shipped.

Please expect delays during busy seasons and holidays.

Question 5

When will I receive my product?

Accepted Answer

The timeline of when you will receive your order really depends on the product. You can always email our shop at info@designr.cc if you have any questions about your order and would like an exact timeline of when you will receive your product.

Here are some estimated timelines:

Digital Files - 48-72 hours 
Printed Foam Board Sign - 8-10 business days 
Wedding Signage Bundles - 15-20 business days

(Any custom orders take an additional 1-2 weeks depending on design complexity.)

PLEASE NOTE: 
These timelines do not include the time it will take for shipping. We ship via Canada Post and it can take up to 2 weeks to receive your product Canada-Wide. Our shop will provide you with a full tracking number so that you can track your order as soon as it is shipped.

Please expect delays during busy seasons and holidays.

SHIPPING OPTIONS FOR CANADA HAVE BEEN MOMENTARILY PAUSE- Sorry for the inconvenience!

Question 6

Can I cancel my order?

Accepted Answer

If you would like to cancel your order, please contact our shop at info@designr.cc. If we have not started the production process, then we will be able to cancel the order and provide a full refund.

Question 7

Can I exchange/return my order?

Accepted Answer

You can check out our Return Policy here: https://www.designr.cc/return-policy

As most of our products are made-to-order, it is difficult to offer an exchange or refund. We try our best to make sure everything is confirmed by you before we start the production process. However, we understand that mistakes can be made and some products may arrive damaged or defective. If there is an issue with your order, please contact us at info@designr.cc and we will let you know if a refund can be offered.

Question 8

Can I request a rush order?

Accepted Answer

Unfortunately, rush orders cannot be requested. We work very hard to produce all signs within the deadline. All our signs are printed from a third-party vendor which takes about 8-10 business days. Since we are relying on a third-party vendor, there is no way to expedite the process from our end.

Question 9

Can I request a custom order?

Accepted Answer

For sure! If none of our existing designs match your event or theme, then you can purchase a custom order here: https://www.designr.cc/custom-orders.

The custom design process is a little different than the typical production process and can take some additional time. Our shop will contact you via email regarding the theme, colour, and customizations for the sign within 48-72 hours. From then, we will start designing and creating the perfect sign to match your event!

Don't worry, we'll be sure to keep you in the loop during the entire process!

Question 10

TERMS OF USE - reselling, redistributing, editing, copying etc.

Accepted Answer

All items are owned by DESIGNR and are for personal use only. Products are not for resale and cannot be edited/copied. This is a violation of Intellectual Property rights and legal action will be taken.

Note from our shop: 
DESIGNR values each and every customer and is extremely grateful for everyone who has supported our small business. Over the years, we have worked hard to grow and ensure that we produce ethical and high quality products. Each time we witness our products being resold/redistributed, we are at a loss for words.

There is a lot of effort, creativity, and thoughtfulness that goes into each design. We put a lot of hardwork into creating these designs for our customers and it is extremely upsetting to witness our hard work being disrespected this way. Not only is this disrespectful and unethnical, it is also considered illegal as it is Intellectual Property infringement.

We humbly request that our designs/products are not copied or edited and resold.

Kindly, 
DESIGNR

Frequently Asked Questions