Return Policy

If you’re looking to return or exchange your order for whatever reason, we're here to help!

 

As all items are customizable, it is hard for us to offer a full return on each product. However, if our shop has made a mistake or your product has arrived damaged or defective, please contact us and we can work with you to ensure you receive the product that you ordered.

 

Satisfaction Guarantee

We want you to enjoy your custom items, and we work with you during the quoting, design, proofing, and printing process. We’re always ready to answer any questions and help before, during, and after the production process to get what you need.

 

Returns & Exchanges

 

Please note the following exceptions to our return and refund policy:

  • Discounted items are final and cannot be returned or exchanged

  • Returned items must be returned in original product packaging

  • Returned items must have no visible signs of wear or use

  • Custom Order Products

  • Design Only- PDF & PNG format Products

To initiate a return or exchange, please complete the following steps:

  1. Email us at info@designr.cc with detailed description of why you are requesting a return or exchange.

  2. Include images or videos of the “defect” or “incorrect” item.

  3. Wait 3-5 business days as our shop contacts you regarding the return or exchange.